FAQ

As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. You'll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team. Finally, you'll receive one more email to let you know when we've shipped your order! If you have a question about the status of your order, please reply to your order update email (you can also email us at order@avariahb.com). Providing us with your order number (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly.

Please account for delays during the holiday period.

Didn't receive an email confirmation for your order? This is probably because your email provider is putting our emails in your "Spam" or "Junk Mail" folder. If not, we may be experiencing a high number of orders. If after 3 - 4 business days you still have not received a confirmation, please contact our customer service team via order@avariahb.com anytime or call us Monday-Friday, 9am-4pm (Eastern). Our team can verify the email address and ensure you receive a confirmation email.

You will be charged as soon as you make an order.

As the status of your order changes, you'll receive notification emails. These emails will indicate when we receive your order, when your order is being processed, and when we ship your order from our shipping center. We welcome you to reply to any of your order update emails (or you can reach us at order@avariahb.com) if you have any questions about your order. Please have your order number (which you can find in your order confirmation emails) ready to help us find your records quickly!

Please account for delays during the holiday period.

We are unable to add items to an order, after it has been placed. We can, in some cases, edit the shipping address information or remove an item(s) associated with an order- however this type of request is time-sensitive.

Once an order has entered the processing stage, we are not able to guarantee that amendments to an order will be possible. Please call 1.855.830.4961 or email our team at order@avariahb.com as soon as possible, if changes are desired, and we'll be happy to help as best as possible.

You can check your order history anytime by logging into your account. Select 'Your Account' to view your previous orders.

Add the products that you'd like to purchase to your shopping cart - keep in mind, your discount will not be subtracted from the price yet. Proceed to checkout, and as soon as you get to the page on which you give your information you'll notice the "Discount Code" field. Enter the code in the box provided and the amount will be discounted from your order! Coupons are one use per purchase and cannot be used in combination with other rewards points or discount codes. Unless stated otherwise, coupons are one use per customer.

There are a few different reasons why a coupon may not be working. First things is to ensure that you're entering your coupon into the "Discount Code" box at checkout exactly as the code is written. Lastly, please double check the email or card through which you were provided the code to double check the expiry date. If you're still experiencing some difficulties using your coupon code, please send an email to our Customer Service team at order@avariahb.com or give us a call at 519-886-6465 and we'll be happy to take a closer look on your behalf.

Please note, some products are not eligible for coupons use. Avaria HB reserves the right to disable codes at any time. Disabled codes will not be re-issued.

With orders of $250.00 or more (excluding tax), free shipping is available. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

For orders under $250.00, flat rate shipping is available for a flat rate shipping cost of $19.99. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

Customers will be able to pick up their goods at our head office in Cambridge for free. When placing your order online, leave a note in the available section of the checkout process and we'll have it ready for you within 5 business days. We're located at Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5.

Orders are typically processed within 1-2 business days. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

Please account for delays during the holiday period. To guarantee delivery before Christmas please place your order before December 11th. Between December 18th and January 4th please be advised order processing and shipping may be delayed. 

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order!

Avaria Health & Beauty Corp. stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase. Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Simply dial into our helpful Customer Service Desk at 519-886-6465, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:

• Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.

We also cannot accept any returns from products in the following categories:

• Items which have been removed from their original packaging, assembled or modified 
• Any items marked as non-returnable on the product page 
• Expired products are not within our return guidelines

Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Simply dial into our helpful Customer Service Desk at 519-886-6465, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.

Please send returned items to: Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.

You can create an account with Kalaya and Avaria HB here. Once you've created an account with us, you can save time at checkout and receive exclusive discounts via our promotional emails. Only approved Wholesale customers may create an account.

To make any changes to the email address associated with your Kalaya and Avaria HB account, it is necessary to contact our Customer Service Team directly. They can be reached by phone, toll free at 519-886-6465 Monday-Friday from 9am-4pm (Eastern), or by email to: customerservice@avariahb.com. Our Customer Care team does their very best to respond to all email inquiries within 1-2 business days.

Select 'forgot my password' on our account log in page and enter the email you would like to send the link to reset your password to. Follow the link to reset your password and complete the two new password fields. Please note that this has to be the same email address as your Kalaya and Avaria HB member account.

You can sign up for emails from Avaria HB by creating an account with Avaria HB. Select 'Subscribe for Savings' on the homepage and enter your email address.

You can unsubscribe from our emails by selecting 'Unsubscribe' at the bottom of any email sent by Avaria HB.

No, we have a strict policy against sending unsolicited emails. If you'd like to receive emails from us, you can sign up on our homepage. If you'd like to unsubscribe from our emails please select 'Unsubscribe' at the bottom of any promotional email sent by Avaria HB.

When you visit Avaria HB Wholesale or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.