Shipping & Returns
How much does shipping cost?
With orders of $250.00 or more (excluding tax), free shipping is available. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.
Please account for delays during the holiday period.
For orders under $250.00, flat rate shipping is available for a flat rate shipping cost of $19.99. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.
Please account for delays during the holiday period. During our Holiday Closure (Dec 19th 2020 - Jan 4th 2021) there will be a delay with processing and shipping your orders. Your order will be processed within 10 business days and then should then arrive within another 7-10 days in Ontario and 10-14 days in the rest of Canada.
Customers will be able to pick up their goods at our head office in Cambridge for free. When placing your order online, leave a note in the available section of the checkout process and we'll have it ready for you within 5 business days. We're located at Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5. Our storefront will be closed from 12pm on December 24th and all day on December 25th and 28th. Please note that there will be a slight delay with processing pickup orders between December 18th and January 4th. We will also be closed from 12pm on December 31st and all day on January 1st.
When will I receive my order?
Orders are typically processed within 1-2 business days. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.
Please account for delays during the holiday period. To guarantee delivery before Christmas please place your order before December 12th. Between December 23rd and January 6th please be advised order processing and shipping may be delayed.
How do I track my order?
As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order!
Returns
What is your return policy?
Avaria Health & Beauty Corp. stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase. Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.
We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:
- Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.
We also cannot accept any returns from products in the following categories:
- Items which have been removed from their original packaging, assembled or modified.
- Any items marked as non-returnable on the product page.
- Expired items are not within our return guidelines.
How do I return an item?
Message us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an Avaria HB Team Member will be happy to assist you directly and facilitate the return.
Please send returned items to: Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.
