Shipping policy

How much does shipping cost?

With orders of $250.00 or more (excluding tax), free shipping is available. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

For orders under $250.00, flat rate shipping is available for a flat rate shipping cost of $19.99. This includes handling and is available to customers in Canada only. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

Customers will be able to pick up their goods at our head office in Cambridge for free. When placing your order online, leave a note in the available section of the checkout process and we'll have it ready for you within 5 business days. We're located at Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5.

When will I receive my order?

Orders are typically processed within 1-2 business days. With flat rate shipping, your parcel will arrive approximately within 3-5 business days in Ontario and 7-10 business days in the rest of Canada. Shipments are sent via UPS and Canada Post.

Please account for delays during the holiday period. To guarantee delivery before Christmas please place your order before December 11th. Between December 18th and January 4th please be advised order processing and shipping may be delayed. 

How do I track my order?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order!